Privacy Policy

Laser For Pain is committed to providing quality healthcare and protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic). This policy explains how we collect, use, store, and protect your personal and health information. A copy of the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information is information or an opinion that can identify you. We may collect details such as your name, address, contact details, date of birth, gender, medical history, health information relevant to your treatment, Medicare details, referral information, and payment or insurance information. We collect this information directly from you during consultations, telephone or email communication, and through our website including contact forms or cookies.

WHY WE COLLECT PERSONAL INFORMATION

We collect your information for the purpose of providing medical and therapeutic services, communicating with you about your care, managing clinical records, administering billing and Medicare claims, and responding to enquiries or feedback. We may also use limited contact information for marketing or educational purposes only if you have provided explicit consent. You may opt out of marketing communications at any time by contacting us in writing.

SENSITIVE AND HEALTH INFORMATION

Health information is considered sensitive information under the Privacy Act. Laser For Pain will only collect and use your health information for the purpose of providing medical or allied health services, where required by law, or with your written consent. Health information may also be shared with other healthcare providers directly involved in your care. All health information is stored securely with access limited to authorised staff.

THIRD PARTIES AND WEBSITE DATA

Where possible, we collect information directly from you. In some circumstances we may receive information from third parties such as referring practitioners or diagnostic providers. We take reasonable steps to ensure you are aware of the information provided. Our website may use cookies or analytics tools such as Google Analytics to improve functionality. These tools may collect non-identifiable data such as browser type or pages visited. You can change your browser settings to refuse cookies if you prefer.

DISCLOSURE OF PERSONAL INFORMATION

Your personal information may be disclosed to healthcare providers or specialists involved in your treatment, to Medicare, insurers, or legal authorities as required, or where disclosure is required or authorised by law. We will not share your information with any third party for marketing or commercial purposes.

SECURITY OF PERSONAL INFORMATION

Your information is stored securely using electronic and physical safeguards. When your information is no longer required, it is securely destroyed or de-identified in accordance with record retention requirements. Most clinical records are kept for at least seven years, or longer in the case of minors.

ACCESS AND CORRECTION

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or incomplete. To do so, please contact us in writing. Identification may be required before releasing information. There is no fee for access requests, though an administrative fee may apply for copies of records.

COMPLAINTS AND ENQUIRIES

If you have a question or concern about how we handle your information, please contact:
Laser For Pain
Phone: 0451 317 450
Email: [email protected]
Address: 176 Cotham Road, Kew VIC 3101

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or the Health Complaints Commissioner (Victoria) at www.hcc.vic.gov.au.

POLICY UPDATES

This policy may be updated periodically. The current version will always be available on our website at www.laserforpain.com.au.

IMPORTANT NOTICE

Information on this website is general in nature and not a substitute for professional medical advice. Results and responses to Low-Level Laser Therapy may vary between individuals. Your practitioner will discuss potential benefits and risks before treatment.